Reference

Terms For Your Indonesia Account

Live Roulette, Spaceman, Mobile Legends and wallet actions sit under one account rule set so you know what applies before you jump into the lobby.

Account use rulesDANA and OVO contextGoPay and QRIS checksDevice session terms
dwg188 Terms For Your Indonesia Account
TERMS HELP

Contact Paths For Terms Questions

Clear contact paths help you settle Terms & Conditions questions before they affect your wallet, login or lobby access. We handle account rule questions through live chat, email and the account form so your request carries the right account ID, device detail and payment reference. For faster checking, include the menu path you used, such as Wallet > Deposit or Account > Security, and tell us whether the issue happened on Android, iOS or desktop.

Team online

Live chat window

Use live chat from 09:00 to 01:00 WIB for urgent Terms & Conditions questions about login access, wallet holds or a rejected account step. We may ask for your account ID and last payment method.

Email case queue

Send longer policy questions by email when you need a written reply about account closure, document checks or disputed wallet actions. Include screenshots, the transaction time and whether DANA, OVO, GoPay or QRIS was used.

Account request form

Open Menu > Account > Help Request for changes linked to your registered phone, password, payment name or device access. The form keeps your request attached to your account record for follow-up.

DATA PRACTICE

How Terms Protect Account Records

Our Terms & Conditions explain how we handle the data needed to run your account, confirm payment ownership and keep session access under control.

Account identity

Your registered name, phone number and login history help us apply the Terms & Conditions to the right account. If the payment wallet name differs, we may pause wallet actions until ownership is checked.

Payment records

DANA, OVO, GoPay and QRIS references are stored with time, amount and account ID so we can trace wallet actions. These records support withdrawal checks, payment disputes and account rule decisions.

Cookie settings

Cookies help keep your session active, remember device preferences and detect repeated login attempts. If you clear browser data, you may need to log in again and pass account security prompts.

Device security

When you switch from mobile to desktop, we may check device signals against your account history. Unusual access can trigger password confirmation, phone verification or a temporary hold under these terms.

Record retention

We keep account, payment and support records for as long as needed to answer disputes, meet legal duties and enforce these Terms & Conditions. Older records may be archived with access limited to authorised staff.

Change requests

Ask for eligible account corrections through live chat or the account request form. We may verify your phone, recent wallet method and login device before changing details tied to these terms.

Common Questions About Account Terms

This FAQ focuses only on how our Terms & Conditions affect your account, wallet, data and access. Use it before opening an account, updating payment details or contacting support about a rule decision. If your question involves a specific transaction, include the payment rail, time, device and account email so we can connect your case to the right record.

They apply when you create an account, log in, use the wallet, enter a game room or contact support. Continuing after an update means you accept the current terms, where local law permits.

No, our account terms are built around one account per person. If you lose access, contact support through live chat or the account form instead of opening another account with a different phone number.

Each wallet action must come from a payment method you control. We may check the registered account name, transaction reference and time stamp before crediting, reversing or releasing funds under the Terms & Conditions.

A pause can happen when payment ownership, device access, account details or transaction patterns need checking. We explain the next step through support, and you may need to confirm your phone or provide a payment reference.

You can ask to correct eligible details such as phone number, email spelling or payment profile errors. We may require login confirmation, recent transaction details and a support ticket before making the change.

Cookies support login sessions, device recognition and basic account security checks. If you block or clear them, some account steps may repeat, including password entry or phone verification on Android, iOS or desktop.

Contact live chat first for urgent account access issues, then send an email case if you need a written response. Include your account ID, device, payment rail and the exact rule decision you are questioning.