Reference

Privacy Policy for Indonesia Account Data

We keep your privacy choices visible before you open an account: account fields, device checks, cookies, and DANA, OVO, GoPay or QRIS payment references are explained in one…

Account data mapDANA and QRIS contextCookie choice pathSupport hours shown
dwg188 Privacy Policy for Indonesia Account Data
CONTACT ROUTES

Contact Paths for Privacy Requests

Privacy requests are routed through channels that leave a clear account trail. Our live chat runs 10:00-24:00 WIB, and the account ticket form stays available from the lobby menu after login. We ask for your registered phone or email, the last four digits of a transaction reference, and the device you used so we can confirm it is you before changing or sharing any privacy data.

Team online

Live Chat

Use the chat bubble after login for urgent privacy questions, such as a device you do not recognise. We confirm your account, record the case number, and keep the chat tied to your profile.

Account Ticket

Open Account > Help > Privacy Request when you need a copy, correction, or deletion check. Add the payment rail involved, such as QRIS or OVO, so our team can trace the right record.

Wallet Desk

For payment data questions, choose Wallet > Transaction History and attach the reference shown there. We compare your DANA, GoPay, OVO or QRIS status without asking for app passwords or PINs.

DATA HANDLING

Privacy Controls Inside dwg188

Your controls sit inside account pages you can check before adding funds or opening a game room.

Profile Fields

Your name, phone, email, and login name are used to run account access and support checks. You can ask us to correct these details through Account > Profile after we verify ownership.

Cookie Choices

Cookies keep login status, language, and basic security signals. You can clear them through your browser Settings > Site Settings > Cookies, but we may ask you to log in again afterward.

Payment References

DANA, OVO, GoPay and QRIS records show the reference, amount, time, and wallet status. We use these fields for wallet matching, withdrawal checks, refund handling, and payment disputes.

Device Security

Account > Security > Devices shows recent login devices where available. If a phone looks unfamiliar, contact us through live chat so we can review session logs and help secure access.

Retention Windows

We keep privacy data only while it is needed for account service, legal duties, transaction checks, security review, or dispute records. Older records may be anonymised when identity is no longer required.

Change Requests

When you ask to access, correct, or remove data, we verify your registered contact and recent account activity. Some records may stay longer if law, payment disputes, or security checks require it.

Privacy Questions Before You Join

These answers cover the privacy steps you are most likely to check before creating an account or adding funds. They explain what we collect, why wallet references matter, how cookies behave on mobile, and how to contact us when you want access, correction, deletion, or a security check on your account data.

We collect the details needed to identify your account, contact you, secure login, and manage wallet records. This can include name, phone, email, login name, device data, and payment references from DANA, OVO, GoPay or QRIS.

Yes. Game activity can create session logs, timestamps, wallet changes, and dispute records. We use them for account security, transaction checks, service support, and legal duties where local law permits.

No. We record payment references, status, amount, and time for wallet matching, but we do not store your app PIN or full payment credentials. Never share those details with chat or ticket staff.

Open Account > Help > Privacy Request and choose the data access option. We verify your registered phone or email, then prepare the account, wallet, device, and support records we can share.

Yes. Start from Account > Profile for simple changes, or send a privacy ticket if the field is locked. We may ask for recent transaction references before updating contact data.

Cookies help keep you logged in, remember language settings, and flag unusual access patterns. You can clear them in your browser settings, although clearing cookies may require a fresh login.

You can request deletion through the privacy ticket path. We will verify identity, check open wallet or dispute records, and remove or anonymise eligible data where local law permits.